Frequently Asked Questions

Physiotherapy is treatment to restore, maintain, and make the most of a patient’s mobility, function, and well-being. Physiotherapy helps through physical rehabilitation, injury prevention, and health and fitness. Physiotherapists get you involved in your own recovery.

People use massage for a variety of health-related purposes, including to relieve pain, rehabilitate sports injuries, reduce stress, increase relaxation, address anxiety and depression, and aid general wellness.

Our experienced Registered Massage Therapists at Back in Motion can help you with a variety of challenges, including the restoration of postural alignment, proper biomechanics, and relieving muscle tension related to sports injuries or auto accidents. Learn more.

Shockwave therapy is a safe, non-invasive procedure often recommended by Orthopedic Surgeons for treating many tendon, muscle and joint disorders. By applying a series of acoustic wave pulsations directly to the site of injury, shockwave therapy stimulates the body’s natural self-healing process and can be very effective in treating chronic, recurrent or unresolved conditions. Learn more.

Physiotherapy, massage therapy, and in some cases, Kinesiology are covered by extended health plans.  Equally as important, we offer direct billing to reduce or eliminate out-of-pocket expense.

You do not need a referral from your Physician for Physiotherapy or Massage Therapy, however we will send a brief note to your physician detailing the diagnosis and treatment plan. Also, extended health plans no longer require a Physician referral to qualify for coverage.

In some cases, you may be eligible for MSP coverage; contact the front desk to learn more.

Our Practitioners can make an accurate diagnosis regardless but wearing loose clothing that allows for full movement makes the process easier.

It is mandatory to establish an accurate diagnosis, so that will be the focus of your Practitioner at your first appointment. Once a diagnosis has been made, your Practitioner will explain the treatment plan and get started with treatment.

The first appointment typically takes 45 – 60 minutes, depending on the diagnosis.

Some conditions can see a full resolution in as few as one to two appointments, but most treatment plans require four to six appointments depending on the condition.  Your Practitioner will detail your treatment plan on your first appointment.

If you need to change your appointment, we ask for notice 24 hours prior to your scheduled appointment.

If you need to cancel your appointment, we ask for notice 24 hours prior to your scheduled appointment. If you have been unable to make your appointment more than once or twice, your therapist may choose to apply the cancellation fee ($30 for Physiotherapy, full fee for RMT).

We have locations across the Lower Mainland and Victoria with flexible hours throughout the week. Learn more.

We have free parking at most locations; please contact the front desk to learn more.

Our Physiotherapists are all registered with the College of Physiotherapists of BC.

Locations

Clinic Location

#208 – 333 East Broadway

Vancouver, BC V5T 1W5

 

Clinic Contact

Telephone: 604-343-2018

Fax: 604-343-2019

Email : clientcare.vancouver@backinmotion.com

 

Clinic Hours

Monday – Thursday 8:00 am – 7:00 pm
Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 3:00 pm

Clinic Location

#201 – 3975 North Rd

Burnaby, BC V3J 1S2

 

Clinic Contact

Telephone : 604-424-9524

Fax: 604-424-9524

Email : clientcare.burnaby@backinmotion.com

 

Clinic Hours

Monday – Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 2:00 pm

Clinic Location

#210 – 7525 King George Blvd

Surrey, BC V3W 5A8

 

Clinic Contact

Telephone : 778-728-0360

Fax: 778-728-0361

Email : clientcare.surrey@backinmotion.com

 

Clinic Hours

Monday – Thursday 8:00 am – 7:00 pm
Friday 8:00am – 6:00pm
Saturday 9:00 am – 3:00 pm

Clinic Location

#140 – 6651 Elmbridge Way

Richmond, BC V7C 5C2

 

Clinic Contact

Telephone : 604-233-2347

Fax: 604-273-7662

Email : clientcare.richmond@backinmotion.com

 

Clinic Hours

Monday 9:00 am – 6:00 pm
Tuesday – Friday 9:00 am – 7:00 pm

Clinic Location

#107 – 1975 McCallum Road

Abbotsford BC, V2S 3N3

 

Clinic Contact

Telephone : (604) 425-1550

Fax : (604) 425-1551

Email : clientcare.abbotsford@backinmotion.com

 

Clinic Hours

Monday – Friday, 8.00am – 7.30pm

Clinic Location

4th Floor – 3301 Douglas Street

Victoria, BC V8Z 3L2

 

Clinic Contact

Telephone : 778-747-0311

Fax: 778-747-0313

Email : clientcare.victoria@backinmotion.com

 

Clinic Hours

Monday – Friday 8:00 am – 7:00 pm