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General FAQs

How can I book an appointment?

At Back in Motion Health, appointments may be booked via phone, online or in-person. Visit our contact page to call the most convenient location for you. You may also call our main toll free number 1-866-205-9000 and choose the most convenient location from the directory.

What can I expect during a therapy visit?

Back in Motion Health is a medically based therapy and treatment facility. It is the responsibility of the therapist or doctor to ensure a Client has a proper assessment during their appointment, before any treatment can be delivered.  Assessment is a vital part of every visit, used to evaluate progress and to direct the therapist in effective treatment.  A Client can expect the initial appointment to have a slightly longer assessment than subsequent visits, in order to establish a baseline. To learn more about specific services or treatments, and what to expect with your visit, please visit the services page for each service.

How do I know which service I should book for my own circumstance?

If you need to better understand which services we offer and which ones can benefit your own conditions and circumstances, our friendly staff is here to help! Call us and we will navigate you through services that can help you.

Is it safe to come for an in-person appointment during Covid-19 Pandemic?

Back in Motion Health Centres are opened for in-person appointments. Our Internal Health & Safety Committee has developed and implemented a comprehensive Safety Plan, to make our clinics safe for clients and staff. We have made changes to the facilities, operational and administrative processes. If you would like to review our comprehensive safety plan and the protocols in place, read our Communicable Disease Prevention Plan. Please also review the Covid Frequently Asked Questions. If you have any questions, please call us.

Do you offer services through Telehealth?

Yes! Back in Motion Health offers Physiotherapy, Kinesiology, and Clinical Counselling services through Telehealth. Visit our Telehealth webpage to learn more how Telehealth works, and how to book your appointment.

Is my appointment covered by my Extended Health Plan?

Clients should refer to their specific Extended Medical Plan coverage for details on services and coverage available. If you have coverage, Back in Motion Health directly bills most Extended Health Plans (verify if your plan is on our list), or provides a medical receipt to be used on request for reimbursement.

Is my appointment directly billed by Extended Health Plans?

Back in Motion Health constantly adds new Insurance companies based on Client’s feedback. Call us to ask about yours. Currently, Back in Motion Health directly bills:

  • Chamber of Commerce 
  • Cooperators
  • Canada Life
  • Desjardins
  • Empire Life
  • Equitable Life
  • First Canadian Insurance Corp.
  • Greenshield
  • Industrial Alliance
  • Johnston Group
  • Manulife
  • Maximum Benefit 
  • Medavie
  • Pacific Blue Cross
  • Standard Life
  • SSQ
  • Sunlife Financial

Insurance Claims & Information

Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, Psychologists, Counsellors, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘Learn More’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values

Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients

We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

Written on Google

Rating: 5/5