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Physiotherapy in Richmond


Back in Motion Health’s Richmond physiotherapy clinic can help manage your mobility concerns, so you can enjoy an active, healthy lifestyle in the Lower Mainland.

About Physiotherapy Treatment in Richmond


Patient doing squat exercises with an exercise ball and the assistance of a physical therapist.

Richmond and the surrounding Lower Mainland are ideally suited to active, healthy living. If you have motion or mobility concerns, the physio specialists at Back in Motion Health can help you manage your condition and get back to making the most of the fabulous weather and exciting urban life. Our Richmond physiotherapy clinic is conveniently located near Richmond Hospital, so you don’t have to drive all over Metro Vancouver for top-quality treatment. 

Our dedicated team can help you recover from injury or achieve your athletic performance goals. Contact our Richmond location today to get your physio journey started.

About physiotherapy treatments at Back in Motion Health, Richmond location


Physiotherapy is a drug-free, non-invasive treatment that aims to help you improve your body’s movement or regain function after illness or injury. Your treatment process may include a diagnosis of underlying conditions, in-clinic treatments and at-home exercises recommended by your physiotherapist. 

Can physio help you? Here are some of the services Back in Motion Health can provide:

  • Physiotherapy for knee pain
  • Physiotherapy for shoulder pain
  • Plantar fasciitis physiotherapy
  • Physiotherapy for wrist pain
  • Tennis elbow physiotherapy treatment
  • Ankle physio
  • Osteoarthritis physiotherapy treatment
  • Vestibular physiotherapy
  • Pelvic floor physiotherapy
  • Physiotherapy for back pain
  • Physiotherapy for sciatica
  • Jaw physiotherapy (TMJ)

What are your treatment goals? If you want to regain movement after an injury or manage chronic pain, we can help. If you’re a professional athlete trying to get to the next level, we’ll work with you to improve your performance. Your treatment plan will be customized to your condition and your unique goals, and your physiotherapist will be your partner on that journey. Contact our Richmond location today to book your initial assessment.

What makes Back in Motion Health your best choice for physiotherapy in Richmond?


Metro Vancouver has plenty of physio options for you to choose from, and it’s easy to get bogged down trying to choose the one best suited to your needs. You don’t like wasting time on a long commute, so why lose precious time in indecision? Here are a few reasons why Back in Motion Health right here in Richmond is the only clinic you need to see.

First-in-class expertise.

Our physio specialists deliver state-of-the-art treatment combined with personalized attention to your unique goals and constraints. Supplementing experience with ongoing innovation, they can give you the best of today’s physiotherapy techniques.

Many treatments, one clinic.

In addition to physiotherapy, you’ll find a comprehensive range of healthcare and wellness offerings at Back in Motion Health in Richmond. Other therapies include acupuncture, and active rehab and kinesiology.

Convenience and accessibility.

Back in Motion Health believes in delivering effective physiotherapy on your terms. We offer both in-person and telehealth physiotherapy, which you can schedule through our online booking portal. Our Richmond location has dedicated parking and easy access to public transit.

Easy payment processes.

When you’re dealing with the pain and inconvenience of injuries or illness, you need your treatment process to be as seamless as possible. Whether you’re reliant on coverage from private insurance, MSP, ICBC or WorkSafeBC, the team at Back in Motion Health makes every effort to take the hassle out of getting your treatments covered.

When you come to Back in Motion Health in Richmond for your physiotherapy treatments, you find a full array of healthcare options right on your doorstep and a caring team committed to helping you live your best life. Contact our Richmond location today to book your first physiotherapy session.

Our Experienced Physiotherapists at Richmond Location


Dilek Kacar | Physiotherapist


Meet Dilek

Dilek Kacar completed her Bachelor of Science in Physiotherapy and Rehabilitation at the University of Marmara in 2017, with high honor. She works with patients with neurological, orthopedic and pelvic floor conditions. She is certified in Soft Tissue Release and K-Taping. Her approach is to understand the patient’s conditions and help them to achieve their goals through exercise, manual therapy, education and modalities. She strongly believes patients should take an active role in the treatment. 

She thinks that helping other people and improving their quality of life is the best part of being a physical therapist. In her spare time, Dilek plays volleyball, tennis and she loves biking during the summer time. She also loves cooking and trying different foods.

Book online with Dilek Kacar in Richmond

Jamie Wong | Physiotherapist


Meet Jamie

Jamie received her Master’s of Science in Physiotherapy from McMaster University and her Bachelor of Science in Honours Biophysics from the University of British Columbia. Jamie has worked with a wide variety of patient populations and enjoys working with people of all ages. Her treatment approach includes a combination of manual therapy, active rehabilitation, and patient education. She strongly believes that a client’s journey to recovery starts with setting realistic, individualized goals and having a positive mindset. 

She encourages clients to be active throughout the rehabilitation process, and ways to remain active even after their recovery. Apart from treating general orthopaedic conditions, Jamie has interests in the management of glenohumeral (shoulder) joint, lower back and concussion. Jamie speaks conversational Mandarin and Cantonese.

Book online with Jamie Wong in Richmond

ICBC-Covered Physiotherapy in Richmond


If you’ve been injured in a car accident, delaying treatment can make a small injury much worse. Back in Motion Health will take care of direct billing to ICBC so you can get your physiotherapy started without the hassle of upfront payments. Regardless of who’s at fault for your accident, you’ll be covered for 25 physio sessions automatically. 

Don’t delay your rehab needlessly. The Back in Motion Health team has prepared a comprehensive guide to ICBC accident benefits to help you get the treatment you need.

Other Services offered in Richmond


Back in Motion Health – Other Locations


In addition to our Richmond location, Back in Motion Health also offer services across the Lower Mainland. Choose the most convenient location for you:

Abbotsford | Coquitlam | North Vancouver | Surrey-Newton | Vancouver

Frequently Asked Questions – FAQ


Is Physiotherapy covered by ICBC?

In most cases, if the car accident was less than 3 months ago, patients with an ICBC claim are pre-approved for 25 Physiotherapy sessions. If funding is approved, Back in Motion Health will directly bill your pre-approved costs to ICBC. If it has been longer than 3 months since your accident, Back in Motion can contact your ICBC adjuster on your behalf to request funding for Physiotherapy, and a doctor’s referral may be required.

What is pelvic floor physiotherapy?

Pelvic Floor Physiotherapy is the application of physiotherapy treatments to address pelvic floor injuries and/or conditions. Pelvic floor physiotherapy consists of the assessment and treatment of a variety of conditions involving pain or dysfunction of the pelvic floor muscles, ligaments, nerves and connective tissues.

What is physiotherapy?

Physiotherapy (also known as physical therapy) is a healthcare profession that helps individuals to restore, maintain, and improve their physical health, physical function and overall wellbeing. Physiotherapists (or Physical Therapists) utilize modalities, education, exercises and a variety of manual techniques to assist patients with their injury and/or condition.

How much does physiotherapy cost in BC?

Physiotherapy rates vary according to session type (assessment, subsequent), session length, experience and expertise of the clinician, as well as if you have an active claim associated to your booking. The best way to find out the cost is to call and speak with one of our staff, who will be able to provide you with a session rate, and any coverage you may have available to offset the out-of-pocket costs. 

Patients eligible for MSP have 10 visits annually to be shared between physiotherapy, massage, and chiropractic treatment. A $25 user fee will still apply to visits. 

Patients with Extended Health Coverage: Physiotherapy services are covered in part by most insurance providers. Back in Motion Health directly bill most insurance providers or provides you with a receipt to request reimbursement. Portions of the visit not covered by Extended Health insurance providers will be billed to you at the time of your visit.

Patients with ICBC Claim: most recent claims (within 3 months) have 25 physiotherapy sessions pre-approved. 

Patients with an approved WorkSafeBC claim have 60 days from the date of injury to come in for an assessment/treatment, and treatments will be billed directly to WSBC.

Is physiotherapy tax deductible in BC?

Physiotherapy is an eligible medical expense on your income tax return. If you have paid any expenses for yourself or dependents, they can be added to your tax return.

What to wear to physiotherapy?

If you are attending a physiotherapy appointment, wear comfortable and loose clothes that allows movement without restriction and that exposes the area of injury or area for treatment.

How to prepare for physiotherapy?

If you are attending an initial physiotherapy appointment (assessment), bring any information related to the reason of your visit, for example referral information, family Physician name, medical imaging reports, etc. Your physiotherapist will also ask questions about your overall health condition (illness, health conditions, medications, allergies), past injuries or surgeries, and any details on past treatments. 

On your appointment day, wear comfortable and loose clothes to your appointment. If there are any other specific preparation for your appointment, your clinician will communicate with you prior to your appointment date.

Do you need a referral for physiotherapy?

Doctor referrals are not required to see a physiotherapist. You may book an appointment directly with a physiotherapist. If your visit is associated to car accident (ICBC claim), or work injury (WorkSafeBC claim), you will need to provide an active claim number when booking your appointment. 

Does physiotherapy hurt?

Physiotherapy supports patients to restore, maintain and improve range of motion, function, and mobility. Depending on your injury and/or condition, you may feel discomfort during treatment, which should decrease as healing occurs. Your Physiotherapist will discuss with you any potential pain side effects of treatment before you proceed. You may also feel some soreness or increased discomfort after first treatment and assessment, which should subside in 1-2 days. Most post-treatment pains can be reduced by applying some heat or ice or with gentle stretching. Speak with your physiotherapist if pain is preventing you from doing the exercises, and your treatment plan may be adjusted to support your healing process. 

Does physiotherapy help scoliosis?

Yes, physiotherapy is a recommended to treat scoliosis as it addresses many aspects of the condition: managing pain, improving posture, improving and /or restoring muscle symmetry, strengthening muscles, and improving function. 

What’s the difference between physiotherapy and osteopathy?

Both physiotherapy and osteopathy are registered professionals who support patients through assessment, diagnose and treatment plans to address musculoskeletal injuries and/or conditions. Both physiotherapists and osteopaths have extensive knowledge in anatomy, physiology, pathology and are trained for a variety of techniques. Physiotherapists are trained in, and can treat, musculoskeletal, neurological and respiratory conditions; osteopaths are specialized in musculoskeletal conditions and the utilization of spinal and joint manipulation.

Can you do physiotherapy while pregnant?

Physiotherapy treatment is safe during pregnancy and can be effective to address pregnancy-related aches and conditions, as well prepare women for labour. Although treatment is safe, patients must disclose their pregnancy to their physiotherapist, so the treatment plan will include safe therapies, appropriate positions, and exercises for each stage of the pregnancy. 

How often should you do physiotherapy?

The frequency of your physiotherapy visits may vary depending on your injury, condition and treatment plan. Your Physiotherapist will recommend how often you should attend your appointments, as well as what type of exercise routine you should perform in-between appointments. 

How does physiotherapy work for back pain?

Physiotherapy treatment may be recommended to treat back pain. A registered physiotherapist will assess your injury and medical history to determine the type of therapies that are appropriate for your own individual circumstance. When recommended, Physiotherapy (active and passive treatments), can support patients to manage pain, retrain posture, strengthen muscles, gain flexibility, restore mobility and function. 

Is physiotherapy the same as physical therapy?

Yes, both physiotherapy and physical therapists mean the same thing and can be used interchangeably. 

Is physiotherapy good for osteoarthritis?

Yes, physiotherapy is often recommended for individuals with osteoarthritis. Treatment includes guided exercise routine to strengthen muscles around joints, increase flexibility and function, reducing pain, and assisting patients to return to their daily life activities and hobbies. 

What is shockwave physiotherapy?

Shockwave Therapy or Extracorporeal Shock Wave Therapy (ESWT) is a non-invasive procedure administered by Physiotherapists, where a series of pressurized air wave pulsations are applied to the skin in the area where the injury is located. This therapy stimulates the body’s soft tissues (muscles, tendons, and connective tissue) natural self-healing process and can be very effective in treating subacute, sub chronic, chronic conditions as well as recurrent or unresolved conditions. As Shockwave therapy may not be appropriate for certain health conditions, your Physiotherapist will be able to confirm is Shockwave Therapy is recommended for you.

Who needs physiotherapy?

Physiotherapy treatment is recommended for anyone with acute or chronic musculoskeletal pain, difficulties with physical function, and/or chronic health conditions where exercise or activity modifications are recommended. 

How long is a physiotherapy session?

Physiotherapy sessions vary in time. Assessments or initial sessions are often longer, ranging from 40-60 minutes. Subsequent sessions may vary depending of the type of therapy that is recommended for your injury and/or condition. The subsequent/ follow-up sessions usually range from 20-40 minutes

What is pediatric physiotherapy?

Pediatric physiotherapy is physiotherapy treatment intended for patients up to 17 years old. A pediatric physiotherapist is expert in treating children’s motor development and physical conditions. 

Is physiotherapy alternative medicine?

Physiotherapy is a regulated health profession, where physiotherapists are trained to support individuals to restore, maintain and improve their physical health. Physiotherapists may use complementary or alternative treatment techniques in conjunction with their conventional treatment plan. 

What is the difference between in-person and telehealth physiotherapy?

Physiotherapy treatment is offered in person and through telehealth. Most injuries and conditions respond well to treatment interventions delivered through telehealth. However, some physiotherapy treatments are only available with in-person appointments.

I am not sure if physiotherapy is right for me. How can I tell?

Call us! We are here to help, and we will answer any questions you have about your unique injury, physiotherapy or our services. When calling, choose your preferred location so we can better assist you.

Is my appointment directly billed to my extended health plan?

In most cases, yes. Look at our list of direct-bill insurers to see if we bill directly to yours, or call us at 1-866-205-9000 to confirm. 

How can I book an appointment with a physiotherapist?

You can book an appointment by phone or online. You can also book in person at any of our clinics across the Lower Mainland. Visit backinmotionhealth.com to obtain each clinic information. 

Does my extended health plan cover my physiotherapy appointment?

This depends on your specific extended medical coverage. Most medical plans cover physiotherapy, but not all. Refer to your plan coverage for details. 

What will my first appointment and subsequent appointments be like?

In your first appointment, your physiotherapist will complete a comprehensive assessment and provide a diagnosis and treatment plan. It will include pain-management techniques, education, guidance and prevention. Your treatment plan will see you return to hobbies and physical activities gradually. Your assessment session may range from 40 to 60 minutes. 

After your first treatment and assessment, expect some soreness or increased discomfort, which should subside in one or two days. Most post-treatment pains can be reduced by applying heat or ice and gentle stretching. You may contact your physiotherapist to confirm the best approach for your case. You will receive subsequent exercises and educational materials, if applicable. 

You will also receive an email to complete a client satisfaction form to provide feedback and suggestions.  

For subsequent appointments, your physiotherapist will assess you to verify your progress and gauge how your exercise plan works for you. Your appointment may range from 20 to 40 minutes. Your physiotherapist works closely with your team of adjustors, physicians and practitioners to ensure you are getting better as quickly as possible. 

You will be asked to book a follow-up appointment at the end of the session. You can also book a follow-up appointment by contacting any of our clinics.

Insurance Claims & Information


Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, Psychologists, Counsellors, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘Learn More’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values


Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

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Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients


We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

LL.
Written on Google

Rating: 5/5