Safety Plan

Back in Motion Safety Plan

The Health and Safety of our clients and staff is Back in Motion’s #1 priority.

Several weeks ago, Back in Motion made the difficult decision to suspend in-clinic appointments, to prevent the spread of coronavirus to our clients and staff. Now that the COVID-19 restrictions have been eased, we have resumed in-clinic services on May 19, 2020.

Our Internal Health & Safety Committee has developed and implemented a comprehensive Safety Plan, to make our clinics safe for clients and staff. We have made changes to the facilities, operational and administrative processes:

Facilities

– Plexiglass barriers at reception
– Daily janitorial services in all locations
– Hourly disinfecting of high-touch surfaces
– Traffic flow marked on floors: walking “lanes” and “no go” zones
– Hand sanitizing stations
– Informative signage throughout the clinic and washrooms
– Staff dedicated to gym hygiene and monitoring of the physical distancing guidelines
– Treatment room sanitization between every appointment

Operations

– Screening of all clients both prior to arrival and upon arrival at our clinics
– Modified assessment and treatment protocols
– Use of Medical Grade (ASTM 1) masks by all staff in our clinics
– Limited number of people in the offices and reception area
– 10-minute gap between appointments to reduce volume of clients and allow for complete sanitization between appointments
– Staggered appointment schedules to ensure clients do not arrive/leave the clinics at the same time
– We will continue to offer Telehealth Services, which may be combined with in-clinic appointments.

Administrative

– Safety protocols developed based on guidance provided by BC Centre for Disease Control, WorkSafeBC and each clinician’s professional regulatory body
– Training provided to all staff on cleaning and safety protocols
– Review of procedures will be undertaken at regular intervals (to begin with, weekly then progressing to monthly).

What should you know before coming to your appointment?

Clients booking an appointment will be asked the following questions:

1. Are you experiencing any of the following?:

          a. Mild to moderate shortness of breath
          b. Inability to lie down because of difficulty breathing
          c. Chronic health conditions that you are having difficulty managing because of difficulty breathing

2. Do you have flu, chills, cough, shortness of breath or COVID-like symptoms?  COVID symptoms include fever, chills, cough, or worsening of chronic cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea and vomiting, muscle aches.

3. Have you travelled outside of Canada in the last 14 days?

4. Have you provided care or had close contact with someone with a confirmed case of COVID 19?

  • If “Yes”, did you wear the required and/or recommended PPE according to the type of duties you were performing (e.g., goggles, gloves, mask and gown or N95 with aerosol generating medical procedures when you had close contact with a suspected or confirmed case of COVID-19?

5. Have you been tested for COVID-19 and the results are pending?

If you answer “yes” to any of the above questions, you will be directed to speak with our COVID Team Lead, to ensure it is safe for you to come to in-clinic appointments. 

Healthcare workers who have been treating COVID-19 patients, strictly following PPE protocols and are asymptomatic, may book appointments in-clinic, and will be asked to follow the guidelines outlined below.

As part of the Plan to keep everyone safe, we are asking the following of our clients:

– wear a face mask to protect yourself and others. Masks are required at all times when in our clinics. Clients are encouraged to bring their own three-ply mask however, if they do not have one upon arrival, they will be provided with one at reception. In consultation with our COVID team leads, exceptions are made for people who cannot put on or remove a mask on their own, or those who cannot wear a mask for psychological, behavioural or health conditions.
– wash your hands frequently for 20-30 seconds with soap and water
– cancel your appointment if you are feeling sick (fever, cough, flu-like symptoms)
– arrive on time for your appointment (no earlier than 5 minutes):
          ~ if driving, please wait in your vehicle if you arrive earlier
          ~ if using transit, plan to arrive on-time, wait outside until your appointment time
– maintain physical distancing guidelines
– follow traffic flow signs marked on floor
– wipe down your equipment before and after use
– use the hand sanitizing station when entering and leaving the facility
– cover your mouth and nose with a tissue when they cough or sneeze and throw used tissues in the trash. If you don’t have a tissue, cough or sneeze into your elbow, not your hands. Wash your hands after blowing your nose, coughing or sneezing
– If you belong to a vulnerable health group (elderly, compromised immune system, respiratory illness, etc.) please consider using our Telehealth services. One of our clinicians would be happy to help you decide what’s right for you. Alternatively, you may request to book for the first or last appointments of the day, to avoid being in contact with too many people. 

Have Questions?

Resources

Be kind. Do your part!
Hand Washing Instructions
BC COVID-19 Self-Assessment tool

You may also seek help by calling 8-1-1, your family physician or nurse practitioner.

Locations

Clinic Location

#107-1975 McCallum Road, Abbotsford, BC, V2S 3N3

Clinic Contact

Telephone : 604-425-1550

Fax: 604-425-1551

Email : clientcare.abbotsford@backinmotion.com

NEW CLIENT: FIRST APPOINTMENT
Due to higher than normal demand, if you are a new client please call our clinic at 604-425-1550 in order to book your first appointment. Online booking for new clients may not reflect accurate availability.

Physiotherapy Abbotsford

Clinic Hours

Monday – Friday, 8.00 am – 7.30 pm

ABBOTSFORD– HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

Clinic Location

#202-405 North Road, Coquitlam, BC, V3K 3V9

(By the Executive Plaza Hotel entrance. Designated Back in Motion parking is available on the second level)

Clinic Contact

Telephone : 604-424-9524

Fax: 604-424-9542

Email : clientcare.coquitlam@backinmotion.com

Physiotherapy Coquitlam

Clinic Hours

Monday – Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 2:00 pm

COQUITLAM – HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

North Vancouver(778) 729-1300

Clinic Location

1394 Main Street, North Vancouver, BC, V7J 1C6

Clinic Contact

Telephone : 778-729-1300

Fax: 778-730-0169

Email : clientcare.northvancouver@backinmotion.com

Physiotherapy North Vancouver

Clinic Hours

Monday to Friday 8:00 am – 8:30 pm

NORTH VANCOUVER – HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

Clinic Location

#140-6651 Elmbridge Way, Richmond, BC, V7C 5C2

Clinic Contact

Telephone : 604-233-2347

Fax: 604-273-7662

Email : clientcare.richmond@backinmotion.com

Physiotherapy Richmond

Clinic Hours

Monday – Friday  8:00 am – 5:00 pm

RICHMOND – HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

Surrey-Newton(778) 728-0360

Clinic Location

#210-7525 King George Blvd., Surrey, BC, V3W 5A8

Clinic Contact

Telephone : 778-728-0360

Fax: 778-728-0361

Email : clientcare.surrey@backinmotion.com

Physiotherapy Surrey

Clinic Hours

Monday – Thursday 8:00 am – 7:00 pm
Friday 8:00 am – 4:00 pm
Saturday 9:00 am – 3:00 pm

NEWTON – HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

Clinic Location

#208-333 East Broadway, Vancouver, BC, V5T 1W5

Clinic Contact

Telephone: 604-343-2018

Fax: 604-343-2019

Email : clientcare.vancouver@backinmotion.com

Physiotherapy Vancouver

Clinic Hours

Monday to Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 3:00 pm

VANCOUVER – HOLIDAY HOURS:
Dec 24 – 8:00am – 2:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 2:00pm
Jan 1 – Closed

Clinic Location

4th Floor-3301 Douglas Street, Victoria, BC, V8Z 3L2

Clinic Contact

Telephone : 778-747-0311

Fax: 778-747-0313

Email : clientcare.victoria@backinmotion.com

Physiotherapy Victoria

Clinic Hours

Mondays, Wednesdays & Fridays 8:00 am – 5:00 pm
Tuesdays & Thursdays 8:00 am – 6:00 pm

VICTORIA– HOLIDAY HOURS:
Dec 24 – 8:00am – 1:00pm
Dec 25 – Closed
Dec 26 – Closed
Dec 27 – Closed
Dec 28 – Closed
Dec 31 –8:00am – 1:00pm
Jan 1 – Closed

Telehealth Services(604) 424-9524

NEW

Back in Motion Health is now offering Physiotherapy and Kinesiology to clients through video conferencing technology and telephone. Our Telehealth services allow clients to connect with their healthcare provider in a secure, easy, innovative and convenient way! Learn more about Telehealth Services here

Continuity of Care & Combination of Services

Healthcare services can be delivered in-person, through Telehealth, or a combination of both.