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Counselling Services


Our team is here to support you achieve your goals and create lasting change towards a more satisfying life.

About Counselling Services


Back in Motion Health counsellors are all master’s-level trained mental health professionals that hold a license in good professional standing with the British Columbia Association of Clinical Counsellors, designating them as Registered Clinical Counsellors (RCC).

We are here for you, no matter the support that you need to improve your mental health. We offer short or long-term counselling services using a variety of approaches: cognitive-behavioural therapy (CBT), talk therapy, solution-focused therapy, mindfulness and acceptance-based therapies, dialectical behaviour therapy (DBT), somatic experiencing, Rogerian therapy, etc.

We offer 50-minute long sessions with a trained and licensed Registered Clinical Counsellor, delivered through Telehealth (virtual or telephone).

Our services have no formal commitment required (number of sessions), although optimal outcomes require commitment to treatment. 

Your initial counselling session consists of introductions, informed consent review, establishing rapport, and conducting formal or informal assessments as needed. Assessments may include questionnaires to evaluate symptoms of anxiety, depression, etc.

The counselling team at Back in Motion is here to support you achieve your goals and create lasting change towards a more satisfying life. We understand counselling may be uncomfortable at first, and our experienced clinicians will do the best to ensure that you feel as comfortable as possible during your appointment/treatment.

Back in Motion Health provides:

Mental health counselling and support for individuals

Relationship and family counselling

Guidance and career counselling

Rehabilitation counselling

Substance abuse counselling

Educational counselling

Are Counselling Services recommended for me?

Counselling services are recommended to anyone:

  • Struggling with symptoms of anxiety and depression
  • Lacking social support and feeling isolated
  • Feeling overwhelmed
  • Looking to manage stress
  • Looking for support with life transitions, including divorce, unemployment, and shifting family dynamics
  • Grieving, bereavement, and having loss-related issues
  • In need of guidance through crisis-related issues
  • Suffering from past traumatic events
  • Looking to enhance self-discovery and identity
  • Experiencing postpartum mental health issues

Counselling services supports individuals who are experiencing symptoms associated with mental health issues:

  • Anxiety, including panic attacks
  • Depressive thoughts
  • Hopelessness
  • Apathy, loss of interest
  • Fatigue
  • Overwhelm
  • Stress
  • Sleep disruption
  • Worry and rumination
  • Social withdrawal and isolation
  • Chronic pain
  • Difficulties managing anger and other emotions
  • Resentment 
  • Relationship conflict and breakdown

Benefits of Counselling: How does counselling help people? 

  • Increased awareness about yourself
  • Support in setting and achieve goals
  • Empowering action towards a more satisfying life
  • Increasing sense of security and/or trust
  • Managing/reducing distressing symptoms through coping techniques
  • Identifying issues and creating solutions
  • Healing trauma
  • Improving communication
  • Enhancing coping skills
  • Strengthening self-esteem
  • Promoting behaviour change
  • Promoting optimal mental health
  • Higher quality of relationships
  • Better sleep
  • Better overall body and mind health
  • Better overall quality of life


Why Choose Counselling at Back in Motion Health?

Our Team treats a wide range of injuries and conditions in our state-of-the-art health centres. Each clinic features private treatment rooms and the latest in therapy, exercise equipment and treatment techniques.

  • Experienced and knowledgeable team of clinicians
  • Wide range of treatment and services under the same roof 
  • In-person and Telehealth services
  • Direct Billing
  • Free Parking

Before Your Appointment

Counselling services are offered via Telehealth (virtual or telephone).

Getting Ready For Your Appointment (In-Person)

The Health and Safety of our clients and staff is Back in Motion’s #1 priority. The Back in Motion internal Health & Safety Committee has developed and implemented a comprehensive Safety Plan, to make our clinics safe for clients and staff. We have made changes to the facilities, operational and administrative processes. To review our plan, review our Covid-19 Safety Plan page.

If your appointment is in-person, at the booking time (in-person, phone, or online), you will perform a health assessment check, to verify if you are experiencing any Covid-19 related symptoms. This health assessment will be redone 36 hours prior to your appointment, and at your appointment time. 

If you have booked your appointment, but you are experiencing Covid-19 related symptoms, please call us to cancel your appointment, and seek help with your family physician or nurse practitioner, or by calling 8-1-1.

If there are any specific preparations required for your appointment, you will be advised prior to your appointment day.

Getting Ready for Your Appointment (Telehealth and In-Person)

Congratulations on taking the first step to improving your mental health! The counselling team at Back in Motion is here to support you achieve your goals and create lasting change towards a more satisfying life. Prior to your first appointment, it is normal that you may feel nervous or anxious about meeting your counsellor, and you may feel uncomfortable sharing about yourself with someone you haven’t met before. At Back in Motion, we understand this can be difficult, and will do our best to ensure that you feel comfortable during your appointment.

During Your Appointment

During your first visit, your Registered Clinical Counsellor (RCC) will:

  • introduce herself/himself and tell you a bit about what counselling is and can do for you
  • review the informed consent forms, discuss client confidentiality and your rights in counselling, and answer any questions you may have
  • if helpful or needed, complete any assessment forms (e.g. assessing for symptoms of depression, anxiety, etc.) and discuss with you their purpose and results
  • provide the space for you to share about what has brought you to counselling
  • explore any goals you wish to set for your time in counselling
  • your counsellor may take brief notes during your session to support treatment planning

At the end of the session, you will be reminded to book your follow-up appointments, when needed. You may do that with your clinician or call one of our locations.

After Your Appointment

Following your appointment, it is normal to feel any number or intensity of emotions. If you have further questions, please don’t hesitate to contact our office, and our administrative staff or your counsellor will be happy to address them with you. If you require a short-notice appointment, we may be able to accommodate. If you experience an urgent emergency or crisis situation, please go to your nearest hospital emergency room, call 9-1-1, or call a 24-hour community crisis line for assistance:

Meet Our Counsellors


Jennifer Baker, Registered Clinical Counsellor


Meet Jennifer Baker

Jennifer Baker is a passionate advocate for her clients’ successes. She is honoured to work collaboratively with her clients, coming alongside them with support to grow and achieve their goals by harnessing their own innate strengths and resources. 

“She believes that her clients are the experts in their own lives and views her role as their therapist as one of support and guidance. Having encountered various struggles in her own life, she is acutely aware of the impact of mental wellness concerns on her clients and is constantly inspired by the courage they show in seeking counselling and pursuing personal growth and change in their lives. 

Jennifer is a warm, caring therapist who prizes her clients and the therapeutic relationship in her work. 

“I cultivate a safe, non-judgmental space where clients may feel valued and able to openly examine their concerns and seize opportunities for change.”

Her clinical work draws from cognitive-behavioural therapy, mindfulness, dialectical behaviour therapy, somatic experiencing, acceptance and commitment therapy, and motivational interviewing modalities.

Areas of counselling practice for adolescents and young and older adults include:

  • Depression
  • Anxiety
  • Stress management
  • Pregnancy and postpartum mental health support
  • Life transitions 
  • Self-esteem
  • Grief and bereavement
  • Self-discovery and identity exploration
  • Academic and career counselling
  • Vocational rehabilitation

Jennifer holds a Master’s degree in Counselling Psychology from the University of British Columbia. She is a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors (BCACC). When not in session, Jennifer enjoys spending time with her family and King Shepherd, reading, and spending time outdoors.

Serena Graf, Registered Clinical Counsellor


Meet Serena Graf

Serena holds a Master of Counselling Psychology from Trinity Western University, and is a Registered Clinical Counsellor with the BC Association of Clinical Counsellors. Serena is a trauma-informed counsellor who employs cognitive behavioural therapy and acceptance and commitment therapy techniques in her work with clients with a variety of needs and backgrounds.  She has experience working with motor vehicle accidents and occupational injuries, specifically with concussion and mild traumatic brain injury.  

She has experience working with a variety of clients, including those in WorkSafeBC-funded concussion rehabilitation and the OR 2 program, as well as working with clients through ICBC, long-term disability, and WorkSafeBC BC’s Mental Health treatment streams.  In these roles, Serena provides individualized counselling support for symptom and stress management, anxiety, depression, insomnia, relational difficulties, concussion and post-concussion syndrome, and acute and chronic pain.  

“I integrate practical strategies for mindfulness, time management, and goal setting with evidence-based interventions in order to support clients in building self-efficacy, self-awareness, and confidence as they navigate life’s challenges and work towards values-directed action.”

Other areas of professional work include sports-related injuries, spiritual and identity crises, and brief solutions-focused approaches to decision making and life transitions.

Frequently Asked Questions


How many counselling sessions does it take for me to feel better / reach my goals, etc.?

Counselling is a very individualized process that is unique for each person and their concerns. Some people seek long-term therapy for ongoing support, and others seek a few sessions to “talk-out” problems and come up with solutions. The frequency and number of sessions is determined by discussion between you and your counsellor depending on your specific situation, goals, needs, and resources.

What happens during a typical counselling session?

At Back in Motion, we are client-centered, and strive to tailor our counselling sessions and treatments to you and your particular situation. This means that each session is fitted to your personality, style, needs, and goals. Sometimes, this looks like an unstructured conversation where you are given the time and space to discuss and explore what’s going on for you. At other times, sessions are more structured, with your counsellor exploring and sharing pieces of information, strategies, or tools that they think may be of help to you. You and your counsellor will come up with a plan together to help you achieve your goals in therapy.

What are the risks and benefits to counselling?

Research tells us that counselling therapy can provide many benefits, including:

  • improved quality of relationships
  • clarity and solutions to problems you’re facing
  • improved self-esteem
  • greater self-awareness
  • improved coping skills
  • healing from trauma
  • greater resilience in the face of adversity
  • overall greater sense of well-being and quality of life
  • As with many things, counselling also comes with its share of risks. These include:
  • experiencing challenging emotions and distress when discussing problems or painful memories
  • experimenting with different behaviours, even those welcomed by the client, that can have a ripple effect in a person’s life and may not be positively received by others in your life
  • there is no guarantee of success

Your counsellor will support you through this and help you navigate these experiences should they arise.

Is counselling covered by my extended health plan?

Clients should refer to their specific Extended Medical Plan coverage for details on services and coverage available. If you have coverage, Back in Motion Health directly bills most Extended Health Plans (verify if your plan is on our list), or provides a medical receipt to be used on request for reimbursement.

At present, the counselling profession is not a regulated profession in BC. This means that a person may call themselves a mental health therapist, counsellor, etc. and may not have the adequate education and training, credentials, or licensing to be approved by your extended health coverage. At Back in Motion, our counsellors are all master’s-level trained mental health professionals that hold a license in good professional standing with the British Columbia Association of Clinical Counsellors, designating them as Registered Clinical Counsellors (RCC). Many extended benefits providers provide coverage for mental health services provided by an RCC. It is important to inquire with your extended benefits provider which mental health professional is accepted under your coverage.

Virtual Counselling Services


Telehealth

Phone: 604-425-1550

Free 15-min initial consultation.
Sliding scale available. Call us to learn more.

Insurance Claims & Information


Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

Back in Motion offers Direct Billing to most Extended Health plans, which means little to no out-of-pocket expense to you.

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, and Kinesiologists, all have extensive experience in administering ICBC treatments.

WorkSafeBC Claims

Workplace injuries are usually as a result of trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values


Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients


We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

LL.
Written on Google

Rating: 5/5

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