NOW OPEN: Medical Clinic & Walk-in in North Vancouver – Learn More

ICBC Services in the Lower Mainland

Were you involved in a car accident? Back in Motion can support you in your recovery journey.

About ICBC Services

Have you been in a car accident? You are at the right place!

Back in Motion is an industry leader for Physiotherapy, Massage Therapy, Kinesiology & Active Rehabilitation, Occupational Therapy and Psychological Services. Our team is known for its expertise in working with clients who have been injured in motor vehicle accidents.

Our experienced and dedicated healthcare professionals are committed to helping you recover from your injuries

We offer a variety of services to get you better faster

Direct billing to ICBC*

Trusted by community & medical physicians

Easy online booking

Convenient locations

Free Parking

Ask for your ICBC welcome package at the front-desk. We provide you with a lot of information to support you throughout your recovery journey. 

For guidance on the steps to access services after being involved in a car accident, read our blog: In a car accident? What now?

* Direct billing is available for the ICBC portion, but not available for additional user fee that applies in RMT subsequent sessions of 45-min or longer.

How we can help you

Active ICBC claims (12 weeks from the accident date) allow clients to access:

Physiotherapy (25 sessions)

Massage Therapy (12 sessions)

Kinesiology and Active Rehabilitation (12 sessions)

Counselling (12 sessions)

Occupational therapy (as needed)

Did you know?

Services may be used simultaneously for a faster recovery

Booking appointments back-to-back helps you save time, while combining the benefits of different therapies

How does it work?

After you report your claim to ICBC, you may access pre-approved health care services. Call us to book your appointments. Our clinicians will do a comprehensive assessment and develop a treatment plan that is unique for your injury, condition and individual needs.

Services offered to ICBC Clients

A client who have been involved in a car accident and has an active ICBC claim can access different services simultaneously. This is how Back in Motion can support you throughout your treatment journey:

Physiotherapy (25 Sessions)

Physiotherapy helps clients to restore, maintain, and improve their physical health and mobility. Our Physiotherapists help clients to return to their normal life and activities through the management of symptoms and preventing re-injury. Treatment:

  • Reduces pain
  • Strengthen muscles 
  • Restores function and mobility
  • Manages concussion symptoms
Registered Massage Therapy (12 Sessions)

Our RMTs are educated to assess and treat a wide range of injuries with a variety of proven, effective techniques.

  • Improves mobility
  • Reduces muscle spasm and pain
  • Restores soft tissue health
  • Promotes healing

ICBC partly covers the 45-minute (or longer) registered massage therapy sessions. An additional user fee applies. Details are available upon inquiry.

Kinesiology & Active Rehabilitation (12 Sessions)

Kinesiologist create individualized exercise plan to address any muscle imbalances, a common cause of pain after a car accident.

  • customized exercise routine and coaching (strengthening, mobility and stretching exercises)
  • Education (activity modification)
  • Support to return to activities
Counselling (12 Sessions)

Back in Motion Counsellors are all master’s-level trained mental health professionals. Our team is experienced in providing support to individuals that have been involved in a car accident.

  • Healing from psychological trauma
  • Support with stress of claims process
  • Reduce anxiety around driving
  • Manage symptoms of depression
  • Learn strategies to cope with anxiety
  • Support with insomnia & other sleep difficulties
  • Support with managing stress
  • Pain management strategies
Occupational Therapy (As Needed)

Appointment Parings Advantage

Back in Motion has a multi-disciplinary team experienced in supporting individuals that have been through a motor vehicle accident. Several of the services we offer are covered by ICBC claims. 

Our friendly staff can support you with booking two or more appointments back-to-back, if that is your preference.  

We suggest the following treatment pairings to better support your recovery:

  • Physiotherapy + Registered Massage Therapy
  • Kinesiology + Registered Massage Therapy
  • Physiotherapy + Kinesiology
  • + Counselling session 
  • + Occupational Therapy (when needed)

If you are looking for other services covered under the ICBC claim, our sister company Legacies Health Centre, also offers Chiropractic Care and Acupuncture in additional to all others services available for ICBC active claims. Legacies Health Centres are located in Burnaby (Market Crossing), North Vancouver, and Surrey (Nordel and Southpoint). Read more about Legacies ICBC Services.

ICBC Services – Frequently Asked Questions

I have an active claim. What services can I utilize? Can I see more than one therapist at once?

With an active ICBC claim (within 3 months of the date of the accident), most patients are approved for Kinesiology, Massage Therapy, Physiotherapy and Counselling. Clients may see more than one therapist at the simultaneously.  In some instances, Occupational Therapists may also be approved to be part of your treatment plan.

What therapies are accessible to me under my claim?

Clients may be eligible to:

  • Physiotherapy (25 sessions)
  • Massage Therapy (12 sessions)
  • Kinesiology and Active Rehabilitation (12 sessions)
  • Counselling (12 sessions)

Your claim will contain details of pre-approved treatments and costs.

* Please note that for RMT subsequent appointments, ICBC partly covers the 45-minute (or longer) sessions. An additional user fee applies and must be paid by the patient. You may be able to claim the additional costs under your Extended Health provider. This additional cost cannot be done through direct billing; you will need to submit your receipts and request reimbursement directly from your Extended Health provider.

How do I pay my treatment if I have an active ICBC claim?

Back in Motion does direct billing of pre-approved treatment costs to ICBC.

How should I structure my appointments?

Each service will have an assessment and subsequent treatment sessions. In order to maximize the benefits of each therapy, Back in Motion suggests some treatment pairings. Your clinician will be able to guide you and recommend therapies that are aligned to your treatment plan. 

You may book your appointment(s) online. If you require assistance booking appointments back-to-back, speak with our friendly staff today. They will help you to find a treatment pairing appointment that is convenient for you.

How soon can I get back to exercise?

Movement is Medicine! It is important to maintain healthy muscles by doing movements and light exercises to keep them healthy and strong. You can start working with a Kinesiologist within days of your accident.

How much does it cost?
What if I am still in pain after the initial 3 months?

Some people will require more treatments and your therapist will request that to ICBC on your behalf. Most happy patients are discharged from the therapists’ care but given a continued path to follow on their own (i.e.: to kinesiology, home exercises, and/or maintenance treatment plan).

Are there any additional user fees?

ICBC partly covers the 45-minute (or longer) registered massage therapy sessions. An additional user fee must be paid by the patient. Some extended health plans may cover the additional fee. Direct billing is available for the ICBC portion, but not available for the user fee. More details are available upon inquiry.

Can I go for treatment in two different clinics under the same claim?

Clients may attend different therapy treatments at different clinics and/or different therapists. For example, you may attend Physiotherapy appointments in one clinic/location and Massage Therapy in another clinic/location. However, clients are not allowed to use the same treatment in different clinics and locations; i.e. go for a Physiotherapy appointment today in a clinic/location and tomorrow go to another clinic/location.

My claim is older than 3 months, what should I do?

Physician referral is required to extend your claim, and ICBC approval will be required prior to booking your appointment. If you attend an appointment and pay privately, when your claim is approved, you will receive the reimbursement from us.

Can I get longer appointments than the ones covered by ICBC?
How soon (after an accident) is it safe for me to get treatment?

As soon as you can! The old idea of “rest for a few days” has been disproven as harmful to one’s recovery. The best thing you can do after an injury is stay engaged in your care, get assessed and treated as soon as you’re able, and light, pain-free movement!

How long before I feel better?

Your recovery will depend on your injury, timing between accident and access of treatment, your treatment plan and commitment to recovery. Your practitioner team will assess and propose the best treatment plan, individualized for your needs. Throughout treatment, you will be re-assessed and asked about changes/progress in your symptoms. Your treatment will be modified as needed to support your recovery.

What happens when my sessions are completed?

At the end of your sessions, each therapist you see will conduct a re-assessment to see where you are at in your recovery. This will be communicated with you so you know what your next steps will be. You may be able to continue with a maintenance program after your claim has ended.

Locations That Provide ICBC Services


#107-1975 McCallum Road, Abbotsford
Phone: 604-425-1550
Book Appointment Online


#202 – 405 North Road, Coquitlam
Phone: 604-424-9524
Book Appointment Online

North Vancouver

1394 Main Street North Vancouver
Phone: 778-729-1300
Book Appointment Online


#210-7525 King George Blvd Surrey
Phone: 778-728-0360
Book Appointment Online


#208-333 East Broadway Vancouver
Phone: 604-343-2018
Book Appointment Online


#140 – 6651 Elmbridge Way, Richmond
Phone: 604-233-2347
Book Appointment Online

Insurance Claims & Information

Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, Psychologists, Counsellors, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘Learn More’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values

Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients

We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

Written on Google

Rating: 5/5