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Telehealth Service

Back in Motion now offers Physiotherapy and Kinesiology services through video conferencing technology and telephone. Our Telehealth services allow clients to connect with their physiotherapist and kinesiologist in a secure, easy, innovative and convenient way!

About Telehealth

Telehealth is the service delivery of healthcare, whether clinical or educational, through telecommunication channels (telephone or video-conferencing). Telerehabilitation is a sub-group of Telehealth that describes the delivery of Physiotherapy, Occupational Therapy and Kinesiology via telecommunication channels.

The same expectations outlined by each profession’s regulatory body with respect to standards of conduct and code of practice apply regardless if the session is delivered in-person or virtually.

Telehealth services is in full compliance with Professional Regulatory Bodies (Psychology, Physical Therapy, Occupational Therapy, Physicians) with respect to guidelines, policies and practice directives.

Both Telehealth and Telerehabilitation feature all aspects of patient care:


Assessment and Diagnosis

Treatment Planning

Application of exercise software

Lifestyle Progression (gradual return to hobbies/activities)


Why Choose Telehealth at Back in Motion Health?

  • Our Telehealth services allow clients to connect with their clinicians in a secure, easy, innovative and convenient way!
  • Our clinicians have extensive training on delivering services through this channel. We take professionalism and privacy seriously, and our care is, as always, client-focused.
  • Continuity of care may be provided through telehealth, in-person services or a combination of both.
  • Your privacy is our priority. Back in Motion utilizes a secure Telehealth platform; and our Clinicians are intensively trained to be professional, respectful and follow industry and services best practices and guidelines (similar to the in-person appointments).

Is Telehealth for me?

Our knowledgeable staff will be able to determine if Telehealth is an appropriate format of service delivery for your unique needs. Generally speaking, individuals experiencing difficulties with physical function or mental health would benefit from Telehealth services, through the provision of assessment, treatment, education, and ongoing guidance and support.

Call today for a free consultation to find out if Telehealth is appropriate for you.

Benefits of Telehealth

Telehealth services offer clients a flexible, convenient and easy access to healthcare services:

  • Get the treatment you need from home (or desired location)
  • No need to worry about childcare, commuting or parking
  • Fit with you busy schedule: book your appointment between meetings or commitments
  • Rapid access to healthcare services (no wait times)
  • Your location, or mobility barriers are no longer a challenge to attend an appointment
  • Easy to connect (internet access, tablet/desktop/laptop with microphone and camera)
  • Ease access to services for clients in remote areas

A 2019 study (conducted by J.D. Power) indicates that Telehealth has one of the highest satisfaction scores of all healthcare sector. Other studies show a positive impact with respect to client satisfaction and outcomes, due to increased focus on self-management.

Back in Motion Health Telehealth includes the following services:

Back in Motion delivers the following services through Telehealth:

  • Physiotherapy Telehealth – read more (Assessment 40-minute session and Treatment 20-minute session)
  • Kinesiology Telehealth – read more (Assessment 40-minute session and Treatment 20-minute session)
  • Clinical Counselling and Psychological Services (Assessment and Treatment 60-minute session)

Before Your Appointment

To attend a Telehealth appointment, you will need a Jane App account, a desktop/laptop computer or tablet (with camera and microphone), internet connection and an account with our scheduling software. No software installation is required. Staff will guide you on how to obtain all required steps.

You will receive an email confirming your appointment and providing you with the link to connect with your healthcare provider.

You will receive a notification prior to your scheduled appointment, to remind you to connect.

You will also receive any documentation or forms to review or complete prior to your appointment.

You may connect to your appointment by clicking on the link provided in the orientation email, or by logging-in to your Jane App account. Once you click on the appointment link, your clinician will be waiting for you. Easy as that!

If there are any specific preparations required for your appointment, you will be advised prior to your appointment. day.

During Your Appointment

In your first appointment, you will sign a consent for services being delivered through Telehealth.

Your clinician will do a comprehensive assessment, provide you with a diagnosis and share your treatment plan, which will include pain-management techniques, education, guidance and prevention. In addition to that, you will be set-up with a Physitrack account, a world leader in remote patient engagement through an exercise platform. Through this software, your Clinician will prescribe you an individualized exercise routine to support you through recovery. As needed, your treatment will also include a gradual plan to return to hobbies and physical activities.

After Your Appointment

At the end of the session, you will be reminded to book your follow-up appointments. You may do that with your clinician or call one of our locations.

If applicable, and part of your treatment session, you may receive subsequent exercises and educational materials via email.

You will also receive an email to complete a client satisfaction form, to provide you with the opportunity for feedback and suggestions. We take feedback seriously, and we implement comprehensive quality improvements plans to better serve you, every day.

Frequently Asked Questions

Is Telehealth secure? Will my information be private?

Privacy of Information is priority for us. Back in Motion Telehealth services utilizes secure platforms and our Clinicians are intensively trained to be professional, respectful and follow industry and services best practices and guidelines (similar to the in-person appointments).

Can I combine Telehealth and in-person services?

Healthcare services can be delivered in-person, through Telehealth, or a combination of both.

Is my Telehealth appointment covered by my extended health plan?

Telehealth is covered with direct billing by most insurance companies and extended health plans, with limited exceptions. To inquire about your coverage, please call any of our locations to speak with a staff member. Clients should also refer to their specific Extended Medical Plan coverage for details on services and coverage available. If you have coverage, Back in Motion Health directly bills most Extended Health Plans (verify if your plan is on our list), or provides a medical receipt to be used on request for reimbursement.

How can I book a Telehealth appointment?

At Back in Motion Health, we offer Physiotherapy, Kinesiology, Clinical Counselling and Psychological Services Through telehealth. You may book appointments may be booked via phone or in-person. Visit our contact page to call the most convenient location for you. You may also call our main toll free number 1-866-205-9000 and choose the most convenient location from the directory.

I am not sure if Telehealth is right for me. How can I tell?

If you need to better understand which services we offer and which ones can benefit your own conditions and circumstances, our friendly staff is here to help! Call us 1-866-205-9000 and we will navigate you through services that may help you.

Locations That Offer Telehealth


#107-1975 McCallum Road, Abbotsford
Phone: 604-425-1550
Book Appointment Online


#202 – 405 North Road, Coquitlam
Phone: 604-424-9524
Book Appointment Online

North Vancouver

1394 Main Street North Vancouver
Phone: 778-729-1300
Book Appointment Online


#140 – 6651 Elmbridge Way, Richmond
Phone: 604-233-2347
Book Appointment Online


#210-7525 King George Blvd Surrey
Phone: 778-728-0360
Book Appointment Online


#208-333 East Broadway Vancouver
Phone: 604-343-2018
Book Appointment Online


4th Floor – 3301 Douglas Street, Victoria
Phone: 778-747-0311
Book Appointment Online

Insurance Claims & Information

Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, Psychologists, Counsellors, and Kinesiologists, all have extensive experience in administering ICBC treatments. We are here to help! Click the ‘Learn More’ button for additional details.

WorkSafeBC Claims

Workplace injuries are usually due to trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values

Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients

We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

Written on Google

Rating: 5/5