Telehealth

Telehealth

NEW – Back in Motion is now offering Physiotherapy and Kinesiology clients through video conferencing technology and telephone. Our Telehealth services allow clients to connect with their physiotherapist and kinesiologist in a secure, easy, innovative and convenient way!

Our clinicians have extensive training on delivering services through this channel. We take professionalism and privacy seriously, and our care is, as always, client-focused.

What is Telehealth?

Telehealth is the service delivery of healthcare, whether clinical or educational, through telecommunication channels (telephone or video-conferencing). Telerehabilitation is a sub-group of Telehealth that describes the delivery of Physiotherapy, Occupational Therapy and Kinesiology via telecommunication channels.

The same expectations outlined by each profession’s regulatory body with respect to standards of conduct and code of practice apply regardless if the session is delivered in-person or virtually.

Telehealth services is in full compliance with Professional Regulatory Bodies (Psychology, Physical Therapy, Occupational Therapy, Physicians) with respect to guidelines, policies and practice directives.

Both Telehealth and Telerehabilitation feature all aspects of patient care:

– Interview
– Assessment and Diagnosis
– Treatment Planning
– Application of exercise software
Lifestyle Progression (gradual return to hobbies/activities)
– Education

Is Telehealth for me?

Our knowledgeable staff will be able to determine if Telehealth is an appropriate format of service delivery for your unique needs. Generally speaking, individuals experiencing difficulties with physical function or mental health would benefit from Telehealth services, through the provision of assessment, treatment, education, and ongoing guidance and support.

Call today for a free consultation to find out if Telehealth is appropriate for you.

Benefits of Telehealth

Telehealth services offer clients a flexible, convenient and easy access to healthcare services:

– Get the treatment you need from home (or desired location)
– No need to worry about childcare, commuting or parking
– Fit with you busy schedule: book your appointment between meetings or commitments
– Rapid access to healthcare services (no wait times)
– Your location, or mobility barriers are no longer a challenge to attend an appointment
– Easy to connect (internet access, tablet/desktop/laptop with microphone and camera)
– Ease access to services for clients in remote areas

A 2019 study (conducted by J.D. Power) indicates that Telehealth has one of the highest satisfaction scores of all healthcare sector. Other studies show a positive impact with respect to client satisfaction and outcomes, due to increased focus on self-management.

How does Telehealth work?

– If Telehealth is right for you, you may book your appointment by phone or online
– To attend a Telehealth appointment, you will need a Jane App account, a desktop/laptop computer or tablet (with camera and microphone), internet connection and an account with our scheduling software. No software installation is required. Staff will guide you on how to obtain all required steps.
– You will receive an email confirming your appointment and providing you with the link to connect with your healthcare provider
– You will receive a notification prior to your scheduled appointment, to remind you to connect
– You will also receive any documentation or forms to review or complete prior to your appointment
– You may connect to your appointment by clicking on the link provided in the orientation email, or by logging-in to your Jane App account. Once you click on the appointment link, your clinician will be waiting for you. Easy as that!

What should I expect from my first Telehealth appointment?

In your first appointment, you will sign a consent for services being delivered through Telehealth.

Your clinician will do a comprehensive assessment, provide you with a diagnosis and share your treatment plan, which will include pain-management techniques, education, guidance and prevention. In addition to that, you will be set-up with a Physitrack account, a world leader in remote patient engagement through an exercise platform. Through this software, your Clinician will prescribe you an individualized exercise routine to support you through recovery. As needed, your treatment will also include a gradual plan to return to hobbies and physical activities.

At the end of the session, you will be reminded to book your follow-up appointments. You may do that with your clinician, call one of our locations, or book online.

You will also receive an email to complete a client satisfaction form, to provide you with the opportunity for feedback and suggestions. We take feedback seriously, and we implement comprehensive quality improvements plans to better serve you, every day.

Services Delivered Through Telehealth

– Physiotherapy and Kinesiology > Assessment Sessions > 40 min

– Physiotherapy and Kinesiology > Treatment Sessions > 20 min

– Mental Health Sessions (Psychologist or Registered Clinical Counsellor) > Assessment and Treatment Sessions > 60 min

Privacy of Information

Privacy of Information is priority for us:

– Back in Motion Telehealth services utilizes secure platforms

– Clinicians are intensively trained to be professional, respectful and follow industry and services best practices and guidelines (similar to the in-person appointments)

Continuity of Care & Combination of Services

Healthcare services can be delivered in-person, through Telehealth, or a combination of both.
Please note that at the present time, due to COVID-19 and with the health and safety of our Clients, Staff and Community as a whole in mind, all in-clinic services have been suspended until further notice.
Telehealth services are the only format of healthcare services at this time.

Is Telehealth Covered under my Extended Health Plan?

Telehealth is covered with direct billing by most insurance companies and extended health plans, with limited exceptions. To inquire about your coverage, please call any of our locations to speak with a staff member that can answer your questions.

Back in Motion Health Locations

Have Questions?

Locations

Clinic Location

#107-1975 McCallum Road, Abbotsford, BC, V2S 3N3

Clinic Contact

Telephone : 604-425-1550

Fax: 604-425-1551

Email : clientcare.abbotsford@backinmotion.com

NEW CLIENT: FIRST APPOINTMENT
Due to higher than normal demand, if you are a new client please call our clinic at 604-425-1550 in order to book your first appointment. Online booking for new clients may not reflect accurate availability.

Physiotherapy Abbotsford

Clinic Hours

Monday – Friday, 8.00 am – 7.30 pm

Clinic Location

#202-405 North Road, Coquitlam, BC, V3K 3V9

(By the Executive Plaza Hotel entrance. Designated Back in Motion parking is available on the second level)

Clinic Contact

Telephone : 604-424-9524

Fax: 604-424-9542

Email : clientcare.coquitlam@backinmotion.com

Physiotherapy Coquitlam

Clinic Hours

Monday – Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 2:00 pm

North Vancouver(778) 729-1300

Clinic Location

1394 Main Street, North Vancouver, BC, V7J 1C6

Clinic Contact

Telephone : 778-729-1300

Fax: 778-730-0169

Email : clientcare.northvancouver@backinmotion.com

Physiotherapy North Vancouver

Clinic Hours

Monday to Friday 8:00 am – 8:30 pm

Clinic Location

#140-6651 Elmbridge Way, Richmond, BC, V7C 5C2

Clinic Contact

Telephone : 604-233-2347

Fax: 604-273-7662

Email : clientcare.richmond@backinmotion.com

Physiotherapy Richmond

Clinic Hours

Monday – Friday  8:00 am – 5:00 pm

Surrey-Newton(778) 728-0360

Clinic Location

#210-7525 King George Blvd., Surrey, BC, V3W 5A8

Clinic Contact

Telephone : 778-728-0360

Fax: 778-728-0361

Email : clientcare.surrey@backinmotion.com

Physiotherapy Surrey

Clinic Hours

Monday – Thursday 8:00 am – 7:00 pm
Friday 8:00 am – 4:00 pm
Saturday 9:00 am – 3:00 pm

Clinic Location

#208-333 East Broadway, Vancouver, BC, V5T 1W5

Clinic Contact

Telephone: 604-343-2018

Fax: 604-343-2019

Email : clientcare.vancouver@backinmotion.com

Physiotherapy Vancouver

Clinic Hours

Monday to Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 3:00 pm

Clinic Location

4th Floor-3301 Douglas Street, Victoria, BC, V8Z 3L2

Clinic Contact

Telephone : 778-747-0311

Fax: 778-747-0313

Email : clientcare.victoria@backinmotion.com

Physiotherapy Victoria

Clinic Hours

Mondays, Wednesdays & Fridays 8:00 am – 5:00 pm
Tuesdays & Thursdays 8:00 am – 6:00 pm

Telehealth Services(604) 424-9524

NEW

Back in Motion Health is now offering Physiotherapy and Kinesiology to clients through video conferencing technology and telephone. Our Telehealth services allow clients to connect with their healthcare provider in a secure, easy, innovative and convenient way! Learn more about Telehealth Services here

Continuity of Care & Combination of Services

Healthcare services can be delivered in-person, through Telehealth, or a combination of both.