COVID-19 FAQ

Clients Frequently Asked Questions

If it is not possible to keep 2 metres of physical distance, Back in Motion requires that masks are worn. Clients are encouraged to bring their own mask and if they do not have one upon arrival, they will be provided with one at reception. If a client declines to wear a mask or is unable to due to a medical condition, consult with the COVID team lead to discuss alternatives.

Back in Motion will continue to offer Physiotherapy, Kinesiology, Psychological Services and Assessments through Telehealth. You may call us or book your Telehealth appointment online.

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

All staff is screened at reception upon their arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Loss of sense of smell
  • Headache
  • Muscle aches
  • Fatigue
  • Loss of appetite

  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizers with at least 70% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces

Coronavirus is spread from an infected person through:

  • Droplets spread when a person coughs or sneezes
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Airborne: sneezing or aerosolized through medical procedure
  • COVID-19 can live on some surfaces for up to 3 days

Back in Motion has implemented a comprehensive Safety Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Back in Motion’s Safety Plan, and the WorkSafeBC COVID-19 Safety Plan

Social distancing guidelines will be followed us much as possible, and if direct client care is required, both clinician and client will wear face masks.

If it is not possible to keep 2 metres of physical distance, Back in Motion requires that masks are worn. Clients are encouraged to bring their own mask and if they do not have one upon arrival, they will be provided with one at reception. If a client declines to wear a mask or is unable to due to a medical condition, consult with the COVID team lead to discuss alternatives.

If your Case Manager has referred you for an assessment at Back in Motion and you have concerns, contact your Case Manager to discuss this.  Back in Motion will offer some components of the program through telehealth; however, to gather information about the status of your injury, sometimes an in-person assessment is needed.  If this is the case, we will take all the precautions necessary for your safety.  Both the clinician and client will wear a mask, use proper hand hygiene procedures, and all equipment will be disinfected before and after use.

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

We will continue to deliver education via Zoom in clinics where we are not able to maintain physical distancing.  This will allow you to attend education from home.

Interpreters will be asked to join an assessment session remotely via Zoom so that adequate physical distancing can be maintained between the client and clinician in our treatment rooms.

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

All staff are screened at the reception upon arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

  • Fever
  • Chills
  • Cough
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Loss of sense of smell
  • Headache
  • Muscle aches
  • Fatigue
  • Loss of appetite

  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizers with at least 70% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces

Coronavirus is spread from an infected person through:

  • Droplets spread when a person coughs or sneezes
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Airborne: sneezing or aerosolized through medical procedure
  • COVID-19 can live on some surfaces for up to 3 days

Back in Motion has implemented a comprehensive Safety Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, visit our Exposure Control plan webpage.

Social distancing guidelines will be followed us much as possible, and if direct client care is required, both clinician and client will wear face masks.

Still Have Questions?

or email us

Locations

Clinic Location

#107-1975 McCallum Road, Abbotsford, BC, V2S 3N3

Clinic Contact

Telephone : 604-425-1550

Fax: 604-425-1551

Email : clientcare.abbotsford@backinmotion.com

NEW CLIENT: FIRST APPOINTMENT
Due to higher than normal demand, if you are a new client please call our clinic at 604-425-1550 in order to book your first appointment. Online booking for new clients may not reflect accurate availability.

Physiotherapy Abbotsford

Clinic Hours

Monday – Friday, 8.00 am – 7.30 pm

Clinic Location

#202-405 North Road, Coquitlam, BC, V3K 3V9

(By the Executive Plaza Hotel entrance. Designated Back in Motion parking is available on the second level)

Clinic Contact

Telephone : 604-424-9524

Fax: 604-424-9542

Email : clientcare.coquitlam@backinmotion.com

Physiotherapy Coquitlam

Clinic Hours

Monday – Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 2:00 pm

North Vancouver(778) 729-1300

Clinic Location

1394 Main Street, North Vancouver, BC, V7J 1C6

Clinic Contact

Telephone : 778-729-1300

Fax: 778-730-0169

Email : clientcare.northvancouver@backinmotion.com

Physiotherapy North Vancouver

Clinic Hours

Monday to Friday 8:00 am – 8:30 pm

Clinic Location

#140-6651 Elmbridge Way, Richmond, BC, V7C 5C2

Clinic Contact

Telephone : 604-233-2347

Fax: 604-273-7662

Email : clientcare.richmond@backinmotion.com

Physiotherapy Richmond

Clinic Hours

Monday – Friday  8:00 am – 5:00 pm

Surrey-Newton(778) 728-0360

Clinic Location

#210-7525 King George Blvd., Surrey, BC, V3W 5A8

Clinic Contact

Telephone : 778-728-0360

Fax: 778-728-0361

Email : clientcare.surrey@backinmotion.com

Physiotherapy Surrey

Clinic Hours

Monday – Thursday 8:00 am – 7:00 pm
Friday 8:00 am – 4:00 pm
Saturday 9:00 am – 3:00 pm

Clinic Location

#208-333 East Broadway, Vancouver, BC, V5T 1W5

Clinic Contact

Telephone: 604-343-2018

Fax: 604-343-2019

Email : clientcare.vancouver@backinmotion.com

Physiotherapy Vancouver

Clinic Hours

Monday to Friday 8:00 am – 7:00 pm
Saturday 9:00 am – 3:00 pm

Clinic Location

4th Floor-3301 Douglas Street, Victoria, BC, V8Z 3L2

Clinic Contact

Telephone : 778-747-0311

Fax: 778-747-0313

Email : clientcare.victoria@backinmotion.com

Physiotherapy Victoria

Clinic Hours

Mondays, Wednesdays & Fridays 8:00 am – 5:00 pm
Tuesdays & Thursdays 8:00 am – 6:00 pm

Telehealth Services(604) 424-9524

NEW

Back in Motion Health is now offering Physiotherapy and Kinesiology to clients through video conferencing technology and telephone. Our Telehealth services allow clients to connect with their healthcare provider in a secure, easy, innovative and convenient way! Learn more about Telehealth Services here

Continuity of Care & Combination of Services

Healthcare services can be delivered in-person, through Telehealth, or a combination of both.