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Get Answers to Frequently Asked Questions about COVID-19


FAQs for Private Clients


Should I wear a mask?

Masks are required at all times when in our clinics. Clients are encouraged to bring their own three-ply mask however, if they do not have one upon arrival, they will be provided with one at reception. Clients are required to wear a mask during treatment and in all common areas of the clinic, except when eating or drinking 

You don’t have to wear a mask if:

    • You are under 12 years old
    • You are unable to wear a mask because of a health condition or physical or mental impairment (please provide a note from your physician)
    • You are unable to put on or remove a mask without help from another person
Why is Back in Motion continuing to require masks when they are no longer mandatory?

Back in Motion’s top priority is the safety of all clients and staff.  As a healthcare provider, it’s especially important that we take all measures possible to prevent transmission of communicable diseases like COVID-19.  We need to consider that many of the treatments offered are 60 minutes or longer in length and cannot be delivered while maintaining physical distancing.  When considering all the factors, we have decided that the continued requirement for all staff and clients to wear masks while in our facilities was the most prudent and socially responsible approach.

Will Back in Motion’s policies be updated?

We are evaluating our communicable disease plan on a weekly basis and will be updating it with information from public health and WorkSafeBC as made available to us.

I don’t feel safe coming for my appointment. Are there alternatives?

Back in Motion may offer Physiotherapy, Kinesiology and Counselling Services through Telehealth. Please call us to book your Telehealth appointment.

How often do you clean your clinic?

We have a daily cleaning services that disinfects all surfaces.  Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

Do you ensure your staff are not sick?

All staff is screened at reception upon their arrival, and are advised not to come to work when they are sick.  They are able to access sick leave benefits if this is the case.  If our staff have travelled abroad, they are required to self-isolate for 14 days prior to returning to work.

Do you screen all clients?

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

Can I use the fridge/kitchen at lunch/snack time?

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

What are the COVID-19 Symptoms?
How can I prevent the spread?
  • Get immunized with a COVID-19 Vaccine
  • Wear a well-fitted 3-layer mask that covers your nose and mouth and goes under your chin
  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds or use alcohol-based hand sanitizers with at least 60% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces
  • Avoid crowded areas and visit with people outside of your immediate household outdoors or in small groups
What are the modes of Transmission?
Will I be safe in my appointment?

Back in Motion has implemented a comprehensive Communicable Disease Prevention Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Back in Motion’s Communicable Disease Prevention Plan

Whenever possible, physical distance will be maintained; however, during individualized clinical treatments, this may not be possible.  ASTM certified medical masks will be worn by all clinicians providing treatment in our clinics.

FAQs for WorkSafeBC Clients


Should I wear a mask?

Masks are required at all times when in our clinics. Clients are encouraged to bring their own three-ply mask however, if they do not have one upon arrival, they will be provided with one at reception. 

You don’t have to wear a mask if:

    • You are under 12 years old
    • You are unable to wear a mask because of a health condition or physical or mental impairment (please provide a note from your physician)
    • You are unable to put on or remove a mask without help from another person
Why is Back in Motion continuing to require masks when they are no longer mandatory?

Back in Motion’s top priority is the safety of all clients and staff.  As a health care provider, it’s especially important that we take all measures possible to prevent transmission of communicable diseases like COVID-19.  We need to consider that many of the treatments offered are 60 minutes or longer in length and cannot be delivered while maintaining physical distancing.  When considering all the factors, we have decided that the continued requirement for all staff and clients to wear masks while in our facilities was the most prudent and socially responsible approach.

Will Back in Motion’s policies be updated?

We are evaluating our communicable disease plan on a weekly basis and will be updating it with information from public health and WorkSafeBC as made available to us.

I don’t feel safe coming for my appointment. Are there alternatives?

If your Case Manager has referred you for an assessment at Back in Motion and you have concerns, contact your Case Manager to discuss this.  Back in Motion will offer some components of the program through telehealth; however, to gather information about the status of your injury, sometimes an in-person assessment is needed.  If this is the case, we will take all the precautions necessary for your safety.  Both the clinician and client will wear a mask, use proper hand hygiene procedures, and all equipment will be disinfected before and after use.

How often do you clean your clinic?

We have a daily cleaning services that disinfects all surfaces. Each day, our administrative team cleans the reception area on an hourly schedule. In our treatment rooms, all equipment and beds are disinfected after each client.  In our gyms, equipment is disinfected after each use and on an hourly basis.

I don’t feel comfortable attending education groups?

Education classes are delivered via Zoom videoconferencing in clinics where we are not able to maintain physical distancing. This will allow you to attend education from home.

Do you ensure your staff are not sick?
Do you screen all clients?

Yes, all clients are screened when we book their initial assessment and when they arrive at our clinics.

What if I need an interpreter?

Interpreters will be asked to join an assessment session remotely via Zoom so that adequate physical distancing can be maintained between the client and clinician in our treatment rooms.

Can I use the fridge/kitchen at lunch/snack time?

Lunch rooms will be closed for your protection. During this time, clients will not have access to the fridge, microwaves, cups/dishes or cutlery.  Please bring all of your own food and drinks including a full water bottle, coffee/tea mug from home.

What are the COVID-19 Symptoms?
  • Fever or chills
  • Cough
  • Loss of sense of smell or taste
  • Difficulty breathing
  • Sore throat 
  • Loss of appetite
  • Extreme fatigue or tiredness
  • Headache
  • Body aches
  • Nausea or Vomiting
  • Diarrhea
How can I prevent the spread?
  • Get immunized with a COVID-19 Vaccine
  • Wear a well-fitted 3-layer mask that covers your nose and mouth and goes under your chin
  • Stay home if you are sick
  • Regularly wash your hands thoroughly with soap and water for at least 20 seconds or use alcohol-based hand sanitizers with at least 60% alcohol
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough
  • Maintain physical distance of at least 6 feet (or 2 meters) when in public
  • Avoid close contact with people who are sick
  • Regularly clean and disinfect frequently touched surfaces
  • Avoid crowded areas and visit with people outside of your immediate household outdoors or in small groups
What are the modes of Transmission?

Coronavirus is spread from an infected person through:

  • Respiratory droplets spread when a person coughs, sneezes, talks, sings, or shouts
  • By touch if a person has used their hands to cover their mouth or nose when they cough or sneeze
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • Though COVID-19 can live for hours or days or different surfaces, infection from contaminated surfaces is rare
Will I be safe in my appointment?

Back in Motion has implemented a comprehensive Communicable Disease Prevention Plan to ensure clients and staff are safe. To learn more about what we are doing to make our clinics safer, review Back in Motion’s Communicable Disease Prevention Plan

Whenever possible, physical distance will be maintained; however, during individualized clinical treatments, this may not be possible.  ASTM certified medical masks will be worn by all clinicians providing treatment in our clinics.

Insurance Claims & Information


Get Back to Health after an Accident or Workplace Injury.

Extended Health Coverage

Back in Motion offers Direct Billing to most Extended Health plans, which means little to no out-of-pocket expense to you.

ICBC Insurance Claims

Back in Motion’s team of clinicians, including Physiotherapists, Massage Therapists, Occupational Therapists, and Kinesiologists, all have extensive experience in administering ICBC treatments.

WorkSafeBC Claims

Workplace injuries are usually as a result of trauma or overuse. If you have been injured as a result of a workplace activity, our team of experts at Back in Motion can perform a comprehensive assessment and develop a treatment plan to reduce your symptoms and rehabilitate your injury.

If your claim is approved by WSBC, your initial assessment is 100% covered with a WorkSafeBC Claim number. Once your claim has been accepted by WorkSafeBC, the full treatment cost of your appointments will be funded (within the approved time parameters). When you are ready, your physiotherapist will work with you, your employer, physician, and WorkSafeBC Case Manager to develop a safe and appropriate return to work plan. If your claim has been denied or is disallowed, the expenses will need to be covered by the Client.

Our Core Values


Achieve Excellence - Do What It Takes

Ask Questions - Seek Solutions

Teamwork – Achieve More Together

Respect All – Always

Measure Up – Evidence-Informed Practices & Innovation

Honour Our Word – Do the Right Thing

Our Satisfied Clients


We're so thankful to have such amazing patients that have taken the time to share their experiences on Google, Facebook, and other online sources. To contact us to provide feedback and suggestions, Email us.

"I love this clinic! Super personable, professional, helpful, friendly...I love love love them. It also helps that they have physiological, kin, and RMT services all in one place."

LL.
Written on Google

Rating: 5/5

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